FAQ

Frequently Asked Questions

Shipping & Delivery

Q: How long does shipping take?
A: We typically process orders within 1-2 business days and shipping takes 3-5 business days (unless you choose priority) within the UK.

Q: Do you offer international shipping?
A: Not currently, but we're working on it!

Q: Can I collect from store?
A: Yes! Please do, we love to see you. All orders will be made available to collect within 4 hours.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 30 days of purchase for unused items in original packaging.

Q: How do I return an item?
A: Contact our customer service team to initiate a return and receive return instructions.

Orders & Payment

Q: What payment methods do you accept?
A: We accept all major credit & debit cards. Our store is card only.

Q: Can I modify my order after placing it?
A: Please contact us immediately if you need to modify your order. We'll do our best to accommodate changes before shipping.